App Does Not "See" Touchpoints, can be Controlled Locally

 

If this occurs uninstall the app, reboot the phone,then “reboot” (pinhole) the TouchPoints, reinstall the app and test.

Occurs if:

• App set up for first time with newly activated TouchPoints and the phone is not restarted before using the app.
• Home Account is created / app installed before the Nubryte is placed in service.